Solar Service Manager

General Responsibilities:

• Responsible for ensuring Simply Solar systems are operating and maintained as intended in a safe and efficient manner. 
• Coordinate and perform pre-energization, commissioning, warranty repairs, and manage technical and field support. 
• Promote a positive company image through service quality, professionalism, and a strong sense of urgency.  
• Recruit, train and manage departmental staff.  
• Provide constructive and timely performance evaluations.   
• Draft, implement, and execute policies and procedures to ensure quality post-installation customer service.  
• Establish service standards and requirements for the department.  
• Develop and implement methods to record, assess, and analyze client feedback.  
• Develop and implement training and quality assurance programs for the Client Service team.  
• Identify and recommend expansions to technology and equipment that may improve customer service and retention.  

Daily Duties:

• Oversee the daily workflow of the department, including scheduling and dispatching maintenance crew members.  
• Provide leadership to the Client Services Administrator and Maintenance crew members.  
• Act as a liaison between the Client Service Department and other divisions in the company.  
• Manage and maintain work schedule and three week look-ahead, providing frequent reports of job status to the Director of Operations.   
• Coordinate and/or respond to Service calls as dispatched.   
• Troubleshoot problems in photovoltaic inverters and monitoring.    
• Review project plans, specifications, and installation instructions to ensure that the project is built according to the approved design and specifications.  
• Coordinate additional help for field work as needed.  
• Track progress of cases and log communications with clients and manufacturers in CRM.  
• Work with OEMs to determine warranty status of installed equipment.  
• Fill out Service Work Orders to track travel, labor time, and materials used. 
• Other duties as assigned.  

Requirements:

• Strong understanding of grid-tied, off-grid and hybrid PV system design and installation, commissioning procedures, shut down/LOTO procedures, programming, troubleshooting, monitoring, and repair.  
• Excellent interpersonal skills and strong attention to detail.   
• Excellent critical thinking and organizational skills.  
• 1+ year minimum experience in solar industry
• Bachelor’s degree in engineering or related field preferred.  
• Industrial communications and networking knowledge, including wired and wireless networks and system topologies.  
• Excellent verbal and written communication skills.  
• Strong analytical and problem-solving skills.  
• Proficient with GSuite, Salesforce and related software.  
• This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, and copiers.
• Must be able to remain in a stationary position and operate a computer for long periods of time.
• Must be able to transport materials and equipment to complete assigned job tasks: up to 50 pounds individually, and up to 100 pounds with assistance

Compensation:

• 60,000 - $75,000 per year
• Full medical/dental/vision benefits + 401k