Operations Assistant - UAS Division

Duncan Parnell is a leading Trimble Geospatial dealer with a fast-growing Unmanned Aerial Systems (UAS) division. Our team supports surveyors, engineers, and construction professionals by delivering cutting-edge drones and positioning technology. As our UAS business is expanding, we’re looking for a reliable and adaptable Operations Assistant to help drive success behind the scenes.
 
The Operations Assistant role offers opportunities to grow into more responsibility. You will gain experience with vendors, sales systems, customer accounts, and logistics in a dynamic, technology-forward business.   You will work hands-on with industry-leading UAS technology and be part of a growing, energetic team in a fast-paced, high-impact environment.  And best of all, you will have access to mentorship, training, and future career development within our Trimble Geospatial team.

Responsibilities:

• Logistics & Inventory Management
  • Rotate and manage inventory to ensure FIFO (First-In, First-Out) practices
  • Pull and prepare UAS equipment for delivery or demo, including unboxing, assembling components, loading firmware, performing basic functionality checks, and ensuring all accessories and documentation are included
  • Palletize larger shipments and schedule pickups
  • Maintain accurate stock levels and help track demo/rental gear
  • Perform basic QA checks and equipment prep
  • Assist with drone and payload integration where needed
• Vendor & Sales Coordination
  • Work with UAS vendors to track deliveries and resolve order issues
  • Use vendor portals to check availability and pricing
  • Assist with onboarding new vendors and keeping price lists, EOL products, and details current
  • Collaborate with sub-dealers to support inventory and shipping needs
• Support
  • Process sales orders in our ERP (P21): convert quotes, allocate stock, generate invoices
  • Work closely with sales reps to ensure timely and accurate order fulfillment
  • Communicate with customers to provide updates, clarify needs, and ensure a smooth post-sale experience
  • Assist Accounting and Sales with order troubleshooting and process updates
  • Document and track service tickets or customer inquiries as needed

Competencies:

• Organized & detail-oriented: you keep multiple priorities on track without dropping the ball
• Tech-savvy & curious: you’re comfortable learning new systems like Salesforce, P21, and vendor portals
• Flexible & proactive: you can pivot when plans change and take initiative without waiting for instruction
• Team players: you enjoy helping internal teams and external customers succeed
• Problem-solvers: you’re willing to contribute to solutions when issues arise
• Growth-minded: you’re looking for a role with upward mobility and long-term opportunity

Requirements:

• 1-3 years’ experience in operations, logistics, or inside sales (UAS or tech industry preferred)
• Familiarity with Salesforce, ERP systems (like P21), and general shipping platforms
• Ability to lift and handle UAS gear (up to 60 lbs.)
• Strong written and verbal communication skills
• High school diploma or equivalent required; college coursework or technical certification a plus

Benefits Include: 

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities