Sr. Technical Manager, Thermal Strategic Accounts

POSITION SUMMARY

The Sr. Technical Manager, Thermal Strategic Accounts provides thermal technical support on customer projects/schedules, identifies and manages risks, scope of work and budget; ensures that operational teams and contractors have a clear understanding of client requirements. The Sr. Technical Manager, Thermal supports the Global Strategic Accounts (GSA) technical teams for new thermal products from design through implementations. Functions as customer advocate and interfaces with internal company departments. 

RESPONSIBILITIES

• Manages Global Strategic Account(s). Supports account plans to achieve both long and short-term operational and customer objectives for their data center Thermal requirements. 
• Listens and interacts with the customer to guide and develop the ideal solution and then be able to communicate this back to the Thermal Line of Business.
• Support Thermal equipment selections and architecture.
• Monitor Commissioning and IST topics/issues that need to be resolved in a timely manner. Assist in resolving any field application issues.
• Drives updates with assigned customers on Vertiv’s Thermal solutions and provide competitive advantages with Vertiv solutions. 
• Lead engagement with the customers and their supporting consulting engineers on the thermal strategy to meet future market needs to keep Vertiv solutions in play.
• Be considered the Expert in Thermal solutions and become the “Trusted Advisor” to the customer.
• Support Customer Factory Acceptance Testing.
• Support development and review of commissioning scripts and development or modification of SOO documents.
• Become the technical interface with Service, Engineering and Offering Management for product improvements or resolution.
• Provide support for First of Kind Solutions to make sure they execute at the customer flawlessly.
• Assist sales as required with configurations for assigned accounts; occasionally, driving this activity as required within levels of authority.
• Reviews project documentation such as reports, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 7+ years of experience.
• Excellent communication skills, both written and verbal.
• Knowledge of Thermal solutions and Controls and how they are applied in a data center environment.
• Excellent customer service skills.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to work and multi-task in a fast-paced environment.
• Service industry experience required with knowledge of Thermal systems, critical space environments, service products, and clients.
• Ability to work in a matrix management environment.
• Strong computer skills including editing, formatting, and using templates in all Microsoft Office programs, use of internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• A high degree of creative ability and independent judgment.
• The ability to think and act strategically, utilizing account plans to set specific account objectives.
• Ability to take after hours call during nights, weekends, and holidays.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TIME TRAVEL REQUIRED

• 25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Pay Transparency

The anticipated On Target Earnings range for this role in the CA $162k to $189k  ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.The On Target Earnings shared include Base 80% and Sales Incentive 20% The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.