Snow Sports & Aerial Adventure Park Director

Pay Range: $69,680 – $108,160/yr

Actual pay may be adjusted based on experience

Status: Year-round, Salary (Exempt)

The Snowsports & Aerial Adventure Park Director at Arapahoe Basin directs all operations of the Snowsports School from October to May, then transitions to directing the Aerial Adventure Park from June to September. This position plans the overall direction of each department and is the primary decision maker for both lines of business to ensure the best guest experience possible. 

This position constantly communicates with guests and staff to understand their needs, levels of satisfaction, and areas where service can be improved, while managing risk throughout each department’s operations. 

If you are passionate about leading a team to share both winter and summer outdoor adventures with guests, then this is the job for you.

Apply now and be part of THE LEGEND!

Benefits and Perks for this position include:

• Unlimited skiing/riding at Arapahoe Basin and 20 other Colorado ski areas and resorts
• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free Ikon Pass for eligible employees
• Health, Dental, Vision, and Life Insurance for full-time employees beginning on the 1st of the month following date of hire
• 401(k) for eligible employees
• Paid time off for all full-time employees
• Much more! Check out all of our perks and benefits here! 

Supervisory Responsibilities:  

• Direct all aspects of Snowsports and AAP; ultimately responsible for both groups of managers, staffs, lines of business, guest experiences, and risk management

Essential Responsibilities:

• Lead and inspire a small  Snowsports and AAP management team; build trust and raise employee  satisfaction levels within the winter and summer staff
• Establish guest-service standards and expectations; constantly communicate with guests to understand their needs, level of satisfaction, and areas where service can be improved
• Manage operational risk in the Snowsports and AAP departments and support a safe environment for staff and guests
• Direct and ensure financial success of the Snowsports and AAP departments
• Propose budgets, product offerings, and pricing; manage expenses; be fiscally responsible for the Snowsports and AAP departments
• Take responsibility for hiring, training, redirecting, and retaining staff in order to meet the short- and long-term goals of the ski area
• Direct and ensure sustainability and inclusion within the Snowsports and AAP departments 
• Create a culture of environmental stewardship; develop positive relationships within the community, with a focus on opportunities for participation with underrepresented groups; actively support the community through Snowsports and AAP operations 
• Establish and maintain positive relationships with A-Basin departments that support the Snowsports and AAP including, but not limited to: The Rental Shop, Guest Services, HR, Accounting, Lift Operations & Maintenance, Ski Patrol, Base Operations, and Food & Beverage
• Maintain positive industry contacts including, but not limited to: other Rocky Mountain ski areas and schools, PSIA/AASI, ACCT, etc.      
• Ensure AAP regulatory compliance with USFS, CO Division of Oil & Public Safety, CO Passenger Tramway Safety Board, third-party inspectors, etc.
• Perform other duties as assigned

Education Requirements: 

• High school diploma or equivalent
• Current PSIA Level 3 certified AASI/PSIA; Examiner – preferred; Children’s Specialist 2 or equivalent

Experience Requirements: 

• 5+ years of experience managing  or co-managing a Snowsports operation
• 5+ years managing a summer activity in an alpine environment
• Previous customer service experience
• Previous line-level staff and manager training experience

Skills Required:

• Excellent communication, interpersonal, guest-service, and problem-solving skills
• Ability to effectively and efficiently use scheduling and inventory software (RTP), and Microsoft Suite
• Ability to self-direct, self-motivate, and multitask
• Working knowledge of Microsoft Office Suite

Physical Requirements:

• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50lbs.
• Ability to be in ski/snowboard gear and on snow for 3 hours without a break
• Withstand high altitude conditions above 10,800’ at all times
• Ability to lift a portion of own body weight while climbing and balancing on obstacles up to 70 feet above the ground 

Other Requirements:

• Must successfully pass a criminal background check
• Must be available weekends and holidays
• Must successfully complete required AAP site-specific training course(s)
• Must maintain PSIA-AASI certification
• Must provide own ski or snowboard equipment

Work Environment:

This position will work year-round, outdoors, in a high-alpine environment in all types of weather conditions. This position will also work indoors at a desk and computer. Most work is performed in highly trafficked and loud areas, in view of guests and staff. Guest, staff and A-Basin Dept. interaction, either face-to-face, by phone, or by email, is continuous in this role. Riding a chair lift, and working while above ground is required for this role.