Services Product Manager for Thermal Systems (Global)

Global Product Manager – Thermal Services 

Vertiv | Global Services Business Unit 

Role Overview 

The Global Product Manager – Thermal Services is responsible for defining, developing, and scaling Vertiv’s global thermal lifecycle service portfolio, encompassing project-based services through long-term lifecycle offerings. This role owns the end‑to‑end service offering strategy for thermal products, ensuring services are standardized, scalable, serviceable, and aligned to customer reliability, efficiency, and uptime outcomes. 

The role partners closely with R&D, engineering, thermal product management, regional execution teams, external partners, and digital organizations to translate thermal technology into globally deployable service offerings that regions can consistently sell, deliver, and scale. 

Key Responsibilities 

Service Portfolio Strategy & Development 

• Define and own the global thermal services portfolio strategy across the service lifecycle, from project services (e.g., commissioning, startup, validation) to recurring and advanced lifecycle services 

• Translate customer requirements for uptime, energy efficiency, compliance, and risk reduction into standardized thermal service offerings 

• Develop clear service definitions, including scope, entitlements, deliverables, and differentiation across service tiers 

Global Deployment & Regional Enablement 

• Lead global rollout of thermal service offerings, ensuring consistent adoption and execution across regions 

• Develop and maintain standardized service artifacts including:  

• Statements of Work (SOWs) 

• Standard Operating Procedures (SOPs) 

• Service delivery playbooks and enablement materials 

• Balance global standardization with regional flexibility to meet local market, regulatory, and customer requirements 

New Service Launch & Cross‑Functional Collaboration 

• Partner with R&D, engineering, and product teams to influence thermal product designs for serviceability, digital readiness, and lifecycle support 

• Collaborate with regional execution teams and external service partners to define scalable delivery models 

• Lead introduction of new thermal service offerings through pilots, refinement, and global deployment 

Commercialization & Value Pricing 

• Define value‑based pricing frameworks aligned to customer outcomes such as uptime, energy efficiency, asset life extension, and operational risk reduction 

• Partner with Sales, Finance, and Services leadership to establish pricing guidance, margin expectations, and commercial models 

• Support sales enablement through clear positioning, value propositions, and customer ROI narratives 

Lifecycle Performance Management 

• Monitor service adoption, execution quality, customer satisfaction, and financial performance 

• Leverage field feedback, performance data, and installed base insights to continuously refine service offerings 

• Drive continuous improvement in service consistency, scalability, and customer outcomes 

Qualifications 

• Bachelor’s degree in Engineering or a related technical field 

• 7–12+ years of experience in lifecycle services, service product management, thermal infrastructure, or related roles 

• Strong understanding of thermal systems and cooling technologies in critical environments 

• Proven experience working cross‑functionally with engineering, R&D, regional execution teams, and external partners 

• Demonstrated ability to operate in a global, matrixed organization and drive alignment across regions