Reporting to: Manager, Vacation Experience
Location: Martha's Vineyard, MA
The Seasonal Destination Planner & Concierge position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events. This individual will entrust a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and operations team. The ideal candidate will have thrived in an environment where they developed relationships and exceeded expectations for a client base that expects nothing short of exceptional. There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We’re building a team of like-minded individuals with a laser focus on service.
Job Responsibilities and Tasks:
- Ensure consistent communication with the designated Destination Manager in regard to questions or concerns regarding property management, pre-arrival planning, member services, and member satisfaction and resolutions.
- Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast of new updates and procedural changes.
- Member (Pre-arrival): Review member resumes with special notes, reach out to the planner or Member Care Director for any clarification, reach out to member prior to the members’ arrival, review their personalized itinerary double check everything, and finalize any last-minute requests.
- Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries. Communicate with Personal Vacation Advisor, members, and guests to finalize and personalize an itinerary.
- Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with a notecard, residence inspection, meet and greet, residential orientation, itinerary review for accuracy, review housekeeping schedule, confirm any last-minute additions or changes.
- Member (Stay): Accessible for all special requests or changes in schedules, accessible for emergency response and on-call duties, 1st-morning follow-up calls, mid-stay calls, and preparation of member incidental folio.
- Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time and transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt). Post recap to Denver office. Personal thank you letter when applicable, pictures and stories for Inspirato marketing if permissible by members.
- Oversee property management projects to establish timelines and meet deadlines.
Desired Qualifications:
- Bachelor’s Degree; preferably in hospitality management or business administration
- Hospitality and guest service experience, including solid knowledge of the local area.
- Honest, respectful, trustworthy, dependable, caring, and fun.
- Excellent employee and member interaction.
- Organization and high level of attention to detail with the ability to multitask.
- Excellent oral, and written communication and listening skills.
- Upbeat, positive disposition with a genuine “can do” attitude.
- Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications)
- Flexible schedule, including long days, nights, holidays, and weekends.
- Must be able to lift up to 50 pounds and have a reliable vehicle with a valid Driver’s license.
Compensation - $24 - $29 per hour
Base Salary We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation, and geographic location; in addition to individual factors including seniority, performance-based merit, education/training, and experience related to scope of responsibilities.
About Us
Based in Denver, Colorado, Inspirato (NASDAQ: ISPO) is a luxury travel company providing affluent travelers access to a managed and controlled portfolio of hand-selected vacation options to ensure world-class service and certainty. Our portfolio features 100+ destinations, 350+ luxury homes, 50+ hotels and resorts, and custom travel experiences worldwide, available exclusively to our members.
At Inspirato, our mission is to inspire lasting memories and relationships by enhancing the way our members experience the world. Guided by our core values of care, courage, collaboration, and curiosity, we strive to deliver exceptional service and unique travel opportunities that create unforgettable experiences. Join us in our journey to enrich lives through meaningful connections and inspire a world of lasting memories!
Equal Opportunity Employer
We are passionately committed to promoting diversity, equity, and inclusion in all we do—within our workplace, through our business initiatives, in our marketing efforts, and in the causes we support. As an innovator in the industry, we recognize the valuable role diverse perspectives play in keeping us at the forefront of our business. Together, we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences; we celebrate them.
Inspirato is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to fostering an inclusive environment where everyone feels valued and respected.
California applicants can access Inspirato’s California Applicant and Employee Privacy Policy here: https://www.inspirato.com/legal-pages/california-applicants
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