Destination Development - Meetings & Conventions Manager

1. Develops and implements specific tourism sales strategies and activities to promote Glendale and the region as a conference and tourism destination.
2. Generates and attracts quality leads for Glendale hotels and tourism-related businesses to increase revenues for the city and region.
3. Plans, executes and implements sales efforts for the City at local, regional, national and international meetings, conferences, sales missions and trade shows. Coordinates stakeholder partnerships, setting appointments, creating trip reports and following up on leads.
4. Builds relationships with local, regional, national and international travel and tourism professionals and attracts and supports conventions and conferences through coordination with local and regional hospitality and tourism organizations.
5. Organizes and leads familiarization tours of Glendale for local, national and international tourism groups and professionals including the creation of customized itineraries, organizing events and securing hotel, dining and meeting accommodations.
6. Administers the Tourism Grants Program.
7. Generates national sales, business plans and economic impact reports in a clear, organized and concise manner.
8. Provides content for social media and digital efforts to promote conference, meeting, event and travel/trade opportunities.
9. Fields marketing and advertising requests from existing and prospective vendors.
10. Coordinates and facilitates activities associated with digital and print advertisements and marketing collateral.
11. Maintains data utilizing a computerized customer relationship management system.
12. Assists clients and event managers with planning events.
13. Assists with the operation of the Glendale Visitor Center.
14. Maintains regular and reliable attendance.
15. Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
16. Participates in public relations and publicity functions for the Convention & Visitors Bureau, the city and valley-wide special events.
17. Develops and maintains promotional relationships with agencies in the tourism and hospitality industry.
18. Facilitates and maintains membership program.
19. Operates a City vehicle.
20. Performs other related duties as assigned. 

Three years of experience in tourism and hospitality or travel industry sales, and a bachelor's degree in tourism, business administration, marketing, or related field. 

 Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.  

Knowledge of:

• Principles and practices of tourism sales and marketing and customer and visitor services
• Development of tourism practices and analysis in trends, demographics, and forecasts
• Principles of budgeting

• Market tourism destinations
• Prepare clear and accurate reports for varied audiences
• Interpret and analyze data
• Present material in a clear, concise and logical manner both orally and in writing
• Establish and maintain cooperative working relationships with city employees, local business and hospitality industry representatives
• Operate a personal computer and related software and applications
• Communicate in the English language by phone or in person in a one-to-one or group setting
• Comprehend and make inferences from written material
• Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar
• Learn job related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting
• Enter data or information into a computer terminal or other keyboard device
• Operate City vehicles
• Work cooperatively with other City employees and the general public

• Valid AZ Driver’s License.
• Requires the use of City vehicles on City business. Individuals must have an acceptable driving record.
• Employees in this classification work irregular hours, evenings, and weekends.
• Bilingual (English/Spanish) skills are preferred.
• This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing. 

Work involves travel statewide, nationally and internationally, setting up displays and attending trade shows. Enters, exits, and operates city vehicles.