Adventure Guest Representative & Photographer (2027 Season)
Nantahala Outdoor CenterFor 54 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.
Job Summary
This will be a hybrid position for both Adventure Guest Representative and Photographer. This is a seasonal position that starts in March and runs through the end of October. This role works in both the Adventure Center, Photos building, and sitting along the banks of the Nantahala River. The Adventure Guest Representative will engage in the process of guest activity check-in, reservations, payment retrieval, guest service, retail and photo sales. As a Photographer, the riverbanks will become your office as you photograph NOC raft trips and private boaters as they run Nantahala Falls rapid on the Nantahala River. Due to the seasonal demand of our business, hours fluctuate from week to week. This position requires the willingness to work a flexible schedule including weekends and holidays.
Responsibilities
Adventure Guest Representative
- Display proficiency in NOC's reservations and point of sale systems
- Developing a thorough familiarity with NOC's products and services
- Maintaining accurate register accounting
- Assisting in stocking and rotation of retail inventories
- Assisting guests with reservations, photo sales and guest service inquiries regarding NOC activities, lodging, retail, and restaurant hours, etc
Photographer
- Capture high-quality photos of NOC rafts and private crafts as they run Nantahala Falls
- Adjust camera settings based on varying weather conditions
- Edit incoming photos, as necessary, to provide the best photos to our guests
- Maintain our files of pictures and ensure they are archived each day
- Responding to inquiries from our guests through both email and voicemail about photos they would like or have purchased but haven't received
Qualifications
- You must be proficient in navigating between programs such as Microsoft Edge, Outlook, our reservation system and point of sale
- Ability to maintain a high level of professionalism with superb communication skills and minimal supervision
- Demonstrate decision making and troubleshooting ability
- Capacity to multitask while remaining calm in a fast-paced and highly demanding work environment
- Must be able to work in variable and sometimes adverse weather conditions
- Must be able to sit or stand for long periods of time
- Must be able to lift at least 30 lbs
- Previous experience working with full-frame mirrorless camera preferred
- Be comfortable moving and walking on a rocky terrain
- Take direction well, but be able to work independently
The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position.
Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.